Dolorey

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*Do I have to register to place an order?

No, you can place an order without register. But registering with Dolorey has many benefits and will make your shopping experience easy and efficient.

 

*What are the benefits to registering with us?

Here are some benefits when you register with Dolorey.           

1.Receive $10 off your first order with Dolorey

2.Fast and easy checkout for future transactions 

3.East access to your order status and order history 

4. Enjoy sweet deals with our exclusive discounts, promotions, and special offers. 

 

*Is it safe to order from you?

One of the most secure online system is applied to our website to protect your personal information against unauthorized use. 

 

*How do i know that you have received my order?

Once you have successfully placed an order, you will be redirected to an order confirmation message, which will contain your order ID number. When our team at our warehouse have processed your order, you will receive a secondary email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

 

*How can i track my order?

When you order has been processed, we will send you an email containing a tracking number, you can click the tracking number to see where is your package.

 

*How long does delivery normally take?

You will receive your order in 5-10 business days from the date that your order is sent out. Standard delivery may need more days than express delivery. For more details, you can check the Shipping Info page. 

 

*What should i do if i receive only part of my order?

If you don’t receive all items, it usually has two reasons. First, your order may have been divided into two packages, just be patient. Otherwise, some products are missing, you can email our customer service including order number and the picture of your package.

 

*Can i exchange an item?

Yes, you can. Before shipping, you can exchange an item any time just by contacting our customer service. When the item has been sent out, you need to return it for an exchange and pay for the return shipping cost.

 

*How can i return an item?

We are bummed if you're not 100% satisfied with the items you received, and it is easy to initiate a refund within 30 days after receipt . Here is the return steps :

1.Email to customer service: service@dolorey.com

 including: *order number, the question you want to solve together with a picture of the product if necessary

2.Get coupon or refund
*Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return. 

3.Take your refund when the package is received.

 

*How do i receive my full refund?

As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.

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