Dolorey

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RETURN POLICY

Our return policy lasts for 14 days of you receiving your order. We cannot offer a return or exchange after 14 days of your order being delivered. To ensure that the products every customer receive are brand new and unused, we are unable to accept returns of products in good condition or products damaged due to customer error.

 

We cannot offer a refund or exchange after 14 days of your order being received.

 

Before returning your item please contact customer service at service@dolorey.com in case you send your purchase back to the manufacturer.

As it is possible that your return package is lost during return process, the shipping method you choose to return is crucial.

 

EXCHANGE POLICY

We only replace item that is defective or damaged. Before returning your item please contact customer service at service@dolorey.com in case you send your purchase back to the manufacturer.

 

REFUND POLICY

Once your return is received, your refund will be processed. A credit will automatically be applied to your original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted:

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 14 days after it has been delivered.

 

Attention

If you haven’t received a refund yet, we suggest you check your bank account first. Then contact your bank considering that it may take some time for your card bank to officially process your refund.


If you’ve done all of this and you still have not received your refund yet, please contact us at service@dolorey.com

 

CANCELATION POLICY

Since your item has already been shipped, we are unable to cancel your order. In that case you are welcome to contact customer service for return procedure.

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